How do I cancel a Sage Books order?

To cancel your order you must contact our Customer Services team before your order is dispatched. Please note, we are unable to cancel orders if they have already been dispatched. 

Contact Information

For UK, Africa, Asia, Europe, the Middle East, and Oceania, please contact our Customer Services Team by completing our Contact Us Form or call Books Customer Services on +44 (0)20 7324 8703 Monday to Friday between 9am to 5pm GMT.  

For North, Central and South America, please contact our Customer Services Team by completing our Contact Us Formemail or call Customer Services on 800-818-7243 and press 1 Monday to Friday between 7am to 5pm PST. 

How do I return a Sage Books order? 

UK, Africa, Asia, Europe, and the Middle East

If you wish to return your books order or have been asked to do so by our Customer Service team, please return it to the below address:

SAGE Warehouse

Unit 18 Titan Drive



Please ensure the book is in resellable mint condition. Please be advised that in order to process a return the products, Paperback & eBook, Paperback & Interactive eBook, and Slim Pack, must be returned with the shrink wrap unopened or the code cover intact.

Please ensure your return has a copy of the invoice inside the parcel. If this is not possible, please write out the following information and include this within your returns parcel:

  • Name
  • Address
  • Invoice number
  • Order number

This will ensure we can process your refund as smoothly as possible.

Please note, you have 30 days from the date of dispatch to return any unwanted item for refund.

North, Central and South America

Returns Policy

  • All returned copies must have been purchased from Sage US.
  • Shortage and/or damage claims must be reported to Sage within 30 days of delivery.
  • The original invoice, or documentation with the original invoice number, ISBN, and quantity returned must accompany all books being returned.
  • Credit for eligible returns will be issued at invoiced price.
  • Returns must be in their original new, undamaged, unopened/sealed, and saleable condition. Sage reserves the right to determine saleable condition.
  • Shrink-wrapped books, bundles, digital access codes, software, CDs, videos, or any other electronic media, are returnable only if unopened.
  • Return freight charges are the customer's responsibility.

Non-returnable items include:

  • Products not purchased directly from Sage US.
  • Books that have been out of print for more than 180 days.
  • Products not in their original, unopened, and resalable condition.
  • Opened shrink-wrapped books, bundles, digital access codes, software, CDs, videos or any other previously sealed products.
  • Books purchased on a non-returnable basis.
  • Used books
  • Counterfeit books
  • Journals

Individuals, corporations, hospitals, governments, libraries, and non-profit organizations have thirty (30) days from the date of purchase to return items in saleable condition.

Returns from college stores, retail bookstores, wholesalers, resellers, national accounts, national and regional associations, and international customers will be accepted for twelve (12) months from original invoice date, and up to 180 days after a title is declared out of print.

Returns Address

Sage Publishing
Returns Department
2500 Conejo Spectrum St.
Thousand Oaks, CA 91320

Freight Charges

Return freight charges are the responsibility of the customer. Freight collect shipments will not be accepted. For your protection, we recommend using a traceable shipping method or insured Parcel Post