Sage Publishing Ltd. Books Invoice

Please see below a breakdown of all the key information present on your Sage Publishing Ltd. Books invoice. This should answer the most common questions regarding your invoice, however if you have any further questions please use the contact details at the bottom of the page to contact Customer Services.

Please note, this information only relates to Sage Publishing Ltd. Books invoices. 

Key

A - Sage's VAT and EORI information.

B - Billing address: This is the account which the books will be billed against. This is not the shipping address, although B and C can be the same details.

C - Shipping address: This is the address the order will be despatched/delivered to. This can be different from B.

D - Your, the customer's, VAT and EOI information: If you have provided your VAT or EORI number before ordering these will show here on our invoice. If you have ordered through our website please note it is unlikely we can add these to the account after purchase.

E - Invoice Number: Please quote this on any correspondence so we can identify your order. 

F - Customer Reference Number: The customer reference (or Purchase Order Number) for web orders will start ORD. If you order directly from Customer Services we can use a Customer Reference or Purchase Order Number of your choice.

G - 'Product will be supplied within 2 weeks': This means the title is print on demand and will be supplied to you directly from the printer. Please note, as this is despatched directly from the print, your delivery will not come with a copy of your Sage invoice. The paperwork will include your Sage invoice number.

H - Tariff code: This is also known as Commodity code and is a UK government requirement. 49019900 is for Printed Material, Books, Brochures.

I - 'C of O': This stands for Country of Origin. For Sage this will be US or UK.

J - Payments: This is the amount of funds we have already received from you, the customer, before the order was placed.  

K - Total: The value here denotes the outstanding amount to be paid after you have placed your order.

L - Incoterms: This applies only to trade customers using a shipping company. FCA – Free Carrier (named place of delivery). The seller delivers the goods, cleared for export, at a named place (possibly including the seller's own premises). The goods can be delivered to a carrier nominated by the buyer, or to another party nominated by the buyer.

Contact Information

If you would like further assistance, please use the Contact Support button below to raise a ticket with our Customer Services team, alternatively you can call us on the following number depending on your location:

For Africa, Asia, Europe, or the Middle East, please call +44 (0)20 7324 8703, Monday to Friday from 9am to 5pm GMT.