TABLE OF CONTENTS

Overview

The multiple charges on your credit card may have resulted from technical issues, a back order, or unsuccessful order placement attempt. For more information on back orders, please see What is a Sage Books back order?


We request that first verify whether the charge is pending or complete in your bank statement. After verifying please refer to the information mentioned below.


Why do I have multiple pending charges on my Credit Card for my Sage books order?

If you have multiple pending charges on your credit card account due to an unsuccessful purchase attempt, these are not actual charges and the funds will not be taken from your account. If you are concerned about pending charges on your card, please contact our customer services team using the contact information below. 


Why do I have multiple completed charges on my Credit Card for my Sage books order?

If you have multiple completed charges on your Credit Card, please contact us using the contact details listed below, depending on your location.


Please provide the following information in your correspondence:

  1. Order number
  2. Registered email address
  3. Address information
  4. Proof of multiple payments
  5. Payment amount     
  6. Date and time of payment     
  7. Last 4 digits of the credit card used. Please do not include your full credit card information via email. 


Contact Information 


For UK, Africa, Asia, Europe, and the Middle East, please contact our Customer Services Team by completing our Contact Us Form, email orders@sagepub.co.uk or call Books Customer Services on +44 (0)20 7324 8703 Monday to Friday between 9am to 5pm GMT.  


For North, Central and South America, please contact our Customer Services Team by completing our Contact Us Form, email info@sagepub.com or call Customer Services on 800-818-7243 and press 1 Monday to Friday between 7am to 5pm PST.