North, Central and South America


To qualify for tax exemption, a valid tax exemption certificate must be on file in your account. Once this is provided, we will then be able to remove the tax from your invoice. 

Can I have the tax removed from my invoice as I am tax exempt?

To have the tax removed from your invoice, please follow the below instructions:

  1. Once your order has been processed, wait until you receive an invoice
  2. Send your tax exemption certificate to along with a copy of your invoice. 
  3. We will facilitate a refund of the charged tax if needed.
  4. When validated, your tax exemption certificate will be added to your account. Future online orders may display taxes at checkout, but tax charges will not be billed to your account.

Contact Information

For North, Central and South America, please contact our Customer Services Team by completing our Contact Us Formemail or call Customer Services on 800-818-7243 and press 1 Monday to Friday between 7am to 5pm PST.  


UK, Africa, Asia, Europe and the Middle East


If you are unsure if your country requires VAT/Tax to be charged please see the following page: 

UK Tax and VAT charges - Europe, Africa, Asia and the Middle East

Can I have the tax removed from my invoice?

If you have a registered VAT number and are charged VAT/Tax on your Sage invoice please contact us so we can update your account. Once we have your VAT on file we can issue you a new invoice and credit the original.

Please note the United Kingdom, South Africa and Switzerland will charge VAT even with a registered VAT number.

Contact Information

For UK, Africa, Asia, Europe, and the Middle East, please contact our Customer Services Team by completing our Contact Us Form, email or call Books Customer Services on +44 (0)20 7324 8703 Monday to Friday between 9am to 5pm GMT.