How do I claim missing journal issues for multisite subscriptions?

Modified on Fri, 1 Aug at 10:50 AM

An institution may have several departments or campuses at various locations. To gain access for all the departments or campuses, we offer Multi-site subscriptions. 


Delivery Times

Before making a claim, please make sure you wait for the expected delivery time for your region to have passed:


Asia and Oceania: 8-10 weeks

Africa, Asia, Europe and the Middle East: 6-8 weeks

North, Central and South America: 4-6 weeks




How do I claim missing journal issues for multisite subscriptions?

Please contact us using the below contact information with the following details:

  • Desired shipping address
  • Sage reference number
  • Institution name
  • Journal name and Issue number

Upon receiving your request, we will review and verify the details. Once verified, we will arrange for a copy of the missing journal to be sent to the provided shipping address.




Contact Information 

If you would like further assistance, please use the Contact Support button below to raise a ticket with our Customer Services team, alternatively you can call us on the following number depending on your location: 

For Africa, Asia, Europe, the Middle East or Oceania, please call +44(0) 20 7324 8701, Monday to Friday from 6am to 12:30pm GMT. 

For North, Central or South America, please call 800-818-7243 and press 1, Monday to Friday from 8am to 5pm PT.

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