Sage Support
Modified on Mon, 17 Feb at 10:04 AM
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To qualify for tax exemption, a valid tax exemption certificate must be on file in your account. Once this is provided, we will then be able to remove the tax from your invoice.
To have the tax removed from your invoice, please follow the below instructions:
If you are unsure if your country requires VAT/Tax to be charged please see the following page:
UK Tax and VAT charges - Europe, Africa, Asia and the Middle East
If you have a registered VAT number and are charged VAT/Tax on your Sage invoice please contact us so we can update your account. Once we have your VAT on file we can issue you a new invoice and credit the original. Please note the United Kingdom, South Africa and Switzerland will charge VAT even with a registered VAT number.
If you would like further assistance, please use the Contact Support button below to raise a ticket with our Customer Services team, alternatively you can call us on the following number depending on your location:
For Africa, Asia, Europe, or the Middle East, please call +44 (0)20 7324 8703, Monday to Friday from 9am to 5pm GMT.
For North, Central or South America, please call 800-818-7243 and press 1, Monday to Friday from 8am to 5pm PT.
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