TABLE OF CONTENTS

• Overview

• How do I make changes to my invoice?
  • Invoice Raised
  • Invoice Paid

Overview

Sage Open Access Portal asks the bill payer/author to input the billing name and details at the commitment to pay stage. The bill payer can then review the details at the ‘Preview Invoice’ stage before confirming these details. Please ensure all information is correct before raising an invoice. 

How do I make changes to my invoice?

Invoice Raised

• If the bill payer or author has raised an invoice but then requires an amendment, please contact the Open Access Customer Services team at openaccess@sagepub.com prior to completing payment. When contacting the Open Access Customer Services team please include either the manuscript ID, DOI or the invoice ID. 
• After receiving your email, the Open Access Customer Services team will review your request.
• If the information can be changed, we will need to cancel the original invoice that was raised. This will take 24 hours to process, after which the bill payer will be asked to log on to the Sage Open Access Portal to enter the correct information and raise a new invoice. 

Invoice Paid

• If the bill payer or author has raised an invoice and has completed payment, we are unable to make any changes to the paid invoice. 
• We appreciate your understanding on this matter. If you still have any concerns, please reach out to our Open Access Customer Service team at openaccess@sagepub.com.