Sage Support
Modified on Mon, 7 Oct at 11:20 AM
Once you have raised an invoice in the Sage Open Access Portal, you will receive a copy of your invoice via email, or you can log on to the portal to retrieve a copy.
After raising the invoice, author or bill payer will receive an email from Sage Open Access Portal that includes the copy of raised invoice receipt for their article. This email will have 'Sage Open Access' in the subject and the invoice is available for download by clicking the Download Invoice button.
After completing the payment process, the author/bill payer will receive another email notifying them that the payment has been completed, this email contains the paid invoice receipt. This email will have 'Receipt for open access payment' in the subject and the receipt is available for download by clicking the Download Invoice Receipt button.
If you are unable to locate this email, you can download a copy of the invoice from the Sage Open Access Portal. To do so, please follow the below instructions:
Please note, Sage is unable to provide an copy of invoice if the author or bill payer is from China as the payment is made to the Agent. In order to obtain the invoice receipt, we respectfully ask the author or the bill payer to contact the Agent.
Contact Information
Fur further assistance, please contact the Open Access Customer Services team at openaccess@sagepub.com
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