TABLE OF CONTENTS

• What is your APC refund policy?
• What is the refund process?
• What should I do if I haven't received my refund within the expected timeframe?

What is your APC refund policy?

Refunds are handled on a case-by-case basis and once an article has been published we cannot initiate a refund, except in cases of a Sage error. Therefore, we cannot guarantee that Sage will provide a full or partial refund for your APC payment.

If you think a refund should be processed or if you have made a duplicate or over-payment, please submit a refund request to our Open Access Customer Service team at openaccess@sagepub.com.

Please including the following information:

• Reason for refund request
• Article title
• DOI
• Journal title
• Corresponding author name

What is the refund process?

Please be aware that refunds are handled on a case-by-case basis. If a refund is approved, the following processes will be followed:

• For payments made through Credit Card:Credit card refunds will be automatically sent back to the account they were received from. Once you have received confirmation of your refund, please expect to see the funds in your account within 7-10 business days. 
• For payments made through Bank Transfer and Cheque: If we are refunding a bank transfer or cheque payment, we will require you to complete a form. Upon receiving the completed form, our Open Access Customer Services team will begin the refund process and keep you updated accordingly. Once you have received confirmation of your refund, it can take some time for the funds to return to your account, for most cases this should be 6-8 weeks, but it can be longer in some circumstances. To complete the form, we will ask you for the following information:
  • International Bank Account Number
  • Swift code/Sort code
  • Bank name
  • Branch location

What should I do if I haven't received my refund within the expected timeframe?

If you have not received your refund within the expected timeframe, please reach out to our Open Access Customer Services team at openaccess@sagepub.com. Please reply to our most recent correspondence to request an update.